KK's Korner

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Archive for July 1st, 2006

Observations From A Fast-Food Vet

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I was recently asked a question regarding my entry about how some cashiers get the “deer in headlights” look when thrown a curveball by a customer. The question: “I was just wondering whenever you handled register duties at a previous job and had a “deer in the headlights” moment, did any customer’s ever give you shit about it?”

The answer: Well, I was a teen-ager, and I was a male, so the answer to this is: Oh hell yes. I spent my formative years working on the front lines of entry-job hell: fast food. While in high school, I gained much wisdom from the many adventures I encountered along the way. My first pearl of insight is: Never piss off fast-food workers when it’s 15 minutes until closing time and you can’t see what they are doing with your food. Another observation is if you don’t want to have your customers throw a tantrum, put a reasonably good-looking chick at register instead of a dopey guy. Believe me, this works. Whenever the slightest thing went wrong with an order I was responsible for, even if I had nothing to do with the snafu, the customer usually acted like I had just wiped my crack with the Shroud of Turin and asked him if he would like to super-size his order.

Here’s a trip down memory lane regarding this subject. I was working register for McDonald’s with another cashier when suddenly we got hit with one of the most chaotic dinner rushes I have witnessed anywhere. Not only were we at least 10 orders deep, but drive-thru was getting swamped as well. Now I’m know I have been a part of busier shifts, but what made this suck was that we were so under-staffed for this. My “deer in headlights” moment came when this family ordered something like 10 cheeseburgers that had to be made a special way, without the onions I think. Well, when my special order came up, it was grouped with a bunch of other burgers. When I went to put bag my order, I realized that a drive-thru chick who got to this pile before me didn’t notice the special order slip for my order and just took a handful of cheeseburgers, swiping several of mine. Of course this was my fault and the head of this household blurted out to me, “Well you better find which ones are our; WE PAY YOUR WAGES!”

The reason I bring this story up is because had I been in the back making these beef discs and an attractive female co-worker been dealing with the customers, she probably wouldn’t have had much, if any, criticism directed toward her. How do I know this? I’ve witnessed enough times this magic happen, especially if the person who’s doing the ordering is a man. I guess these guys think that if they act kind and cordial that somehow an attractive cashier will ask to suck his dick in the restroom or something. Now there are exceptions to this; homely looking girls manning a register are just the same as if a guy was standing there. Also, if the male customer is with a date, then this false chivalry might not happen. However, more times than not, greeting a customer who walks through the doors, or pulls up to a drive-thru window, with a pretty face will lessen the chance of them getting pissed off should their order be made wrong up or delayed.

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Written by kkktookmybabyaway

July 1, 2006 at 12:19 pm

Posted in Life