KK's Korner

No telling what’s being thought of in the mind of a lunatic

Big Screening Process

with 2 comments

So I’ve been meaning to tell this story for a while. Now I’m feeling somewhat motivated to do so. Hooray.

For most of this year, I had been debating on whether or not to get a big-screen television. Long story short(er): I wasn’t going to purchase one on Black Friday, but I might do so later on during the Christmas season. The reason I didn’t want to make a Black Friday purchase? I had no desire to make a rushed purchase on a big-ticket item after 10+ hours of shopping in the early morning hours. I had been doing some online research throughout November on this subject and visited a few big-box stores just to get an idea of what brands I preferred over others. Black Friday came and went, and I stayed true to my original plan.

Because I had the day off work on Monday, November 30, I took another trip out to a few stores to look over televisions once more. I didn’t have the desire to purchase a big-screen at a big-box retailer. And I don’t trust buying an item like this directly from the Internet. There was a local electronics store I wanted to give my business to, but their prices were waaay out of line with the other stores. Nevertheless, on Monday I went to this local store. I then learned that they were still having their “Black Friday” sales through Monday. My interest perked up. There was a Samsung LED television at this place I had eyed up earlier but decided not to get due to my rule of not buying a big-ticket item while in a daze from turkey dope and doorbusters. The sales price was good, and the brand had overwhelming positive reviews (Samsung 6300 series 55-inch LED).

After learning of this latest development, I went back home and did some additional research online. I then told the better half of this sale-priced item; She didn’t care and told me to get the thing because she was tired of me obsessing over when to get a big-screen television. After I finished reading over a few more reviews, I went back to the store. One thing I read online was that retailers will typically use certain (usually animated) movies to show off the color aspect of each television and not give you a good idea of how the picture will look inside your house. If you want to get a more realistic image of how a movie will look, bring some DVDs from home and try them out. That’s just what I did. I brought a few different DVDs with me to compare a variety of things:

The Dark Knight (darks)
From Russia With Love (older movie)
Fellowship of the Ring (colors/darks)
Genndy Tartakovsky’s The Clone Wars (animation)

Then there was my choice of “TV on DVD.” I guess in hindsight I should have picked a different television series to bring to the store than “The Shield.” Not everyone appreciates the genius of this show. Sure the sales guy and I shared an awkward moment when the scene featuring a touched-up flier showing a gay cop with the words, “Wanted: For Anal Sex” appeared on the showroom floor, but what was I to do — use something from better half’s collection like “Golden Girls”? Don’t think so.

(Actually, requesting some of my DVDs to be played at the store produced a “freak out” moment for the sales guy after he realized the picture quality wasn’t that good because of the low-end DVD he had been using. The quality was much improved whenever he used a Blu-Ray player instead.)

When the smoke cleared, I bought the television. However, there was one “problem;” there weren’t any more in stock. No big deal. I can wait until a new shipment arrives. It will give me a chance to move some things around and get ready for the delivery. I told the sales guy that any time during any weekend would be OK. I was in no hurry. It’s not like we were scheduling an appointment to remove a tumor.

A week or so went by and I got a call from the sales guy telling me the television arrived. He then said they could deliver it Wednesday of next week. I informed him of our prior conversation about how weekends are really the only viable option for delivery. When he replied, “well we’re busy on weekends,” I countered with, “well unless you can deliver the set after 5 pm then it has to be a weekend. The reason we can afford a 55-inch television is because we both don’t get home until after 5 pm.” And for the record, I will NOT take a day off work to wait for a delivery that may or may not arrive on time. Sorry, but I’ve been burned with that too many times in the past. The sales guy carved out some time during Saturday, December 18 (two weeks from the time of our call), which was fine. During this time the better half and I got a television stand and moved our current entertainment stand down to the basement.

December 18 came and my delivery, which was supposed to come between noon-1 pm, didn’t arrive until 3 pm. No big deal. It’s the holiday season. I knew this wasn’t going to arrive on time. When the television was set up I had the option of having one of the store’s “expert” installers setting up a component for me. I asked them to set up the digital cable box. As they rushed through the process, I was told that the current digital cable box was “accepting” the television channels and that this may take anywhere from 5-30 minutes to complete. Whatever. I was working on re-arranging the basement anyway.

Over an hour went by and when I came back up to the living room I noticed the TV was still busy “setting” the channels. Because I have a phobia of touching electronic devices I know nothing about, I did not want to screw anything up. When I called the delivery people (whose cell number was on my Caller ID from a call earlier that afternoon), I informed them that the “Please wait” screen was still showing. I was told that it was a problem with Comcast and that I would have to deal with the cable company.

A word of advice to businesses using their “expert” installation technicians as a selling point when promoting their wares. Make sure your “experts” know that when hooking up a television to a digital cable box that the the cable box needs to be connected to the actual cable wire in order for everything to work. Oh well, at least I got a story to tell for years to come. And furthermore, I learned that the customer service from local businesses is just as shitty as those eeeevil big-box retailers.

But that’s all water under the bridge. Here’s what the last 1100+ words were leading up to…


Written by kkktookmybabyaway

December 29, 2010 at 1:30 pm

Posted in Life

2 Responses

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  1. My guess for the cable box problem was going to be that it’s one of those boxes that has to have a cable run from one part of the box to another or it doesn’t work (that’s how mine is.) Didn’t think they’d be THAT dumb to not plug it in to the cable.

    We got a 55 inch Samsung this year and love it, but it’s LCD and not LED so you’ve got me beat on that. We took it home ourselves, and it just BARELY fit in my 4runner. Getting it down the stairs and into the apartment was an adventure too.

    Did their ‘expert’ calibrate it for you, or was that an extra fee? We didn’t have anyone calibrate ours and I’m sure it could look better if we did, but I’m not picky enough to care. Brightness up brightness down is about as much as I care to change.


    January 1, 2011 at 2:02 am

    • “Calibrate”? If they would have done something like that they probably would have blown up the television.

      Funny thing is they pimp their “expert installers” in their commercials. Yeesh.

      I’m constantly messing around with the settings. I’ll figure it out within the next 5 years or so.


      January 1, 2011 at 10:42 am

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